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Conditions of Sale

Shipping fees

Shipping costs are charged to the customer and depend on the quantity, price, weight, packing and the destination of his orders.
The delivery is free for orders over 25 euro.

Dispatch and delivery

Orders are delivered directly from Olfattiva Lab to the indicated delivery address through postal and courier services.

The purchased goods will be delivered within the terms provided by art. 6 Legislative Decree 206/05. No responsibility can be attributed to the supplier for late or no delivery due to force majeure reasons or unforeseeable circumstances.

In details: once Olfattiva checks stock availability, the order will be immediately  processed and the items will be send to the address indicated on the form. For some products it may take a few additional days for Olfattiva to process the customer’s order, in order to find the botanicals needed for preparation.

Usually the delivery within Italy takes 24/48 hours (excluding weekends and holidays). In special cases, such as islands or remote areas, the delivery can take up to 72/96 hours.

International orders may take longer to reach their destination and times vary depending on the destination country, from a minimum of 3/5 working days from the time your order is shipped.

When the customer is receiving the parcel he is required to verify the conformity of the delivered product with his order; only after this check, unless of course the provided right of withdrawal, the customer must sign the courier’s delivery documents.

At the time of goods takeover the customer must verify the integrity of packaging and the correspondence in items quantity and quality with his order as indicated in the accompanying document. In case of discrepancy, the customer should report this on the accompanying document and confirm this, within seven days, by fax or registered email or by registered letter with signed return receipt to Olfattiva. Also when the packaging is perfectly intact, the items must be verified within seven days from the delivery. Any hidden defects must be immediately reported by fax or registered letter with signed return receipt to Olfattiva.  Each alert and communication over these terms, will not be taken into consideration. The customer assumes full responsibility for this statements.

The delivery, unless otherwise agreed in writing between the parties, will be on the ground floor and in office hours: from 8.00 to 13.00 and from 14.00 to 18.00, for every working day from Monday to Friday.

The customer is required to be available at the overindicated times in order to avoid any additional charges for non-delivery by the courier. In case of additional costs the customer will be charged by the courier.

Olfattiva is not responsible for damages caused by the courier to the purchased products.

 Conditions of Sale

These general conditions apply to the products purchased on-line through the site www.olfattiva.it.
All purchases will be regulated by the provisions of the Legislative Decree 206/05.

Acceptance of sale conditions

All contracts will be concluded on-line through the customer’s access (both business and private) to the website www.olfattiva.it.
The customer may purchase his favourite items by reaching a contract agreement carefully following the provided instructions and procedures.

These general online sale conditions need to be examined before the customer completes the purchase process. The submission of the order confirmation implies full knowledge of them and their full acceptance.

The customer, by sending electronic confirmation of his purchase order, unconditionally accepts and agrees to observe Olfattiva.com general conditions for shipping and payment described in this section, according to the mentioned laws. Olfattiva is not committed to different conditions, unless they are previously agreed in writing.

 Sales prices and how to purchase

All sale prices of displayed products on www.olfattiva.it, which are indicated according to art. 1336 cc, are inclusive of VAT.

The customer is charged for the shipping costs, unless otherwise specified such as, for example, for over 25 euro purchases. Shipping costs will be always indicated to the customer before the order is confirmed.

The purchase agreement is reached when the customer registers, fills in the online order form and expresses his full consensus to these general conditions.
The customer will pay the ordered items using the on-line methods of payment at the time of purchase.
Different shipping costs refer to the weight, the pack size and the delivery destination.

Rights of withdrawal

Under Article. 5 of Legislative Decree 206/05, the customer can exercise the right of withdrawal by returning the received items and obtaining reimbursement of the paid price.

Customers who, for whatever reason, are not satisfied with their purchase, have the right to terminate the contract without penalty and without giving any reason, within 10 working  days.

Law and arbitration

Any dispute regarding the application, execution, interpretation and violation of online purchase agreements reached through www.olfattiva.it is subject to Italian jurisdiction; these general conditions are reported according to Decree. n. 50 of 15.1.1992 and Legislative Decree 206/05.

Any dispute between the parties relating to this agreement will be settled by the Court district where the consumer has his domicile; for all other customers (foreign compagnie or customers) it is agreed that any dispute shall be the sole responsibility of the Court of Ravenna.

The products and services represented by Olfattiva srl – C.F e P.IVA 02562980397 – Viale Zaganelli, 30 – 48024 Massa Lombarda RA- Tel. And Fax +39 (0545) 82 966 are on sale online on www.olfattiva.it

The products and services represented by Olfattiva srl – C.F e P.IVA 02562980397 – Viale Zaganelli, 30 – 48024 Massa Lombarda RA- Tel. And Fax +39 (0545) 82 966 are on sale online on www.olfattiva.it